Refund policy

At LifeAid, we want you to be satisfied with your purchase. Please review the information below regarding returns, exchanges, and refunds.

Return Eligibility & Timeframe

We offer a 30-day return window, meaning you have 30 days from the date you receive your item to request a return.

To qualify for a return:

  • Items must be in original condition, unused and unworn

  • All tags must be attached

  • Items must be returned in original packaging

  • A receipt or proof of purchase is required

How to Start a Return

To initiate a return:

If your return request is approved, we will provide:

  • A return shipping label

  • Detailed instructions on where and how to send your item

Returns sent without prior approval will not be accepted.

For any return-related questions, you may contact us at hello@lifeaidusa.com.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery. If your item is damaged, defective, or incorrect, contact us as soon as possible so we can evaluate the issue and resolve it promptly.

Non-Returnable Items & Exceptions

Certain items are not eligible for return, including:

  • Perishable goods (such as food, flowers, or plants)

  • Custom or personalized products

  • Personal care or hygiene products

  • Hazardous materials, flammable liquids, or gases

  • Sale items and gift cards

If you are unsure whether your item qualifies for return, please contact us before submitting a request.

Responsibility for Address Errors

LifeAid is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Exchanges

The fastest way to receive a replacement item is to:

  1. Return the original item

  2. Place a new order once the return has been approved

European Union 14-Day Cooling-Off Period

If your order is shipped to an address within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

Returned items must meet the same eligibility requirements:

  • Unused and unworn

  • Original packaging

  • Tags attached

  • Proof of purchase included

Refund Processing

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be issued to your original payment method

  • Processing typically occurs within 10 business days

Please note that banks and credit card providers may require additional time to post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at hello@lifeaidusa.com.

Contact Information

For any questions regarding this Refund Policy, please contact:

Email: hello@lifeaidusa.com