Shipping policy

Shipping Policy

Last Updated: October 22, 2024

At LifeAid, we are dedicated to processing and delivering your orders as efficiently as possible. Please review the details below to understand our shipping practices.

Order Processing

  • Processing Time: Orders are generally processed within 1–2 business days.

  • Business Days: Monday through Friday, excluding holidays.

  • Possible Delays: During high-volume periods, processing times may be extended. If a significant delay occurs, we will notify you via email.

Shipping Options & Estimated Delivery

Standard Shipping

  • Cost: Calculated at checkout based on order weight and delivery address.

  • Estimated Delivery: 3–7 business days after order processing.

Expedited Shipping

  • Availability: Offered at an additional cost.

  • Estimated Delivery: 1–3 business days after processing.

Delivery times are estimates and may vary due to carrier delays or other unforeseen circumstances.

Shipment Confirmation & Tracking

  • A shipment confirmation email with tracking information will be sent once your order has shipped.

  • Tracking information typically becomes available within 24 hours of shipment.

Shipping Destinations

  • Domestic Shipping: We ship to all U.S. addresses, including P.O. Boxes and APO/FPO addresses.

  • International Shipping: Currently, LifeAid does not offer international shipping.

Shipping Charges

Shipping fees are calculated at checkout and are based on:

  • Shipping method selected

  • Package weight

  • Delivery destination

Taxes

  • U.S. Orders: Sales tax is applied in accordance with applicable state and local laws.

  • International Orders: Not applicable, as international shipping is not offered at this time.

Damaged or Lost Packages

  • Damaged Orders: If your order arrives damaged, please contact us immediately at hello@lifeaidusa.com with your order number and photos of the damaged item.

  • Lost Packages: If your shipment is lost in transit, contact our support team and we will initiate a claim with the carrier on your behalf.

Returns & Exchanges

Please refer to our Return Policy for information regarding returns and exchanges.

Contact Us

If you have any questions about this Shipping Policy or your order, please reach out to us: